11/19/2023 0 Comments Logmein support![]() You can then share the pin code with your requester, but you will need to sign into the LogMeIn Rescue console to initiate the session. Tip: See the Knowledge Base for further troubleshooting assistance. If these guidelines do not solve your issue, contact GoTo. ![]() Send the user a message containing a link to initiate a session by clicking Insert link into incident. Advanced users can follow the guidelines in this section to help resolve common Hamachi issues. Unfortunately, most competitor comparisons between BeyondTrust and LogMeIn. We also support the use of the free Pro app for iOS or Android which is a feature-by-feature. If necessary, provide email and password, and then click Sign In.Īt the prompt, create a new pin code. Enterprise support organizations have rigorous security and integration requirements. In an effort to focus our current product portfolio, we took Ignitions most used features (file sharing) and built them into Pro and Central to create a complete way to connect to the content and devices you need, all in a single product experience. To the right of an Incident, click the arrow next to LogMeIn. Navigate to Setup > Integrations > Application Widgets.Īfter LogMeIn integration is activated, all users can see it on the Incident View page. You need to activate LogMeIn in Setup before it can be visible on the right side panel of an Incident. LogMeIn support sites no longer support Microsofts Internet Explorer (IE) browser. You can maximize your LogMeIn investment by bringing remote access directly into your service desk.ĭrive a more efficient means of remotely accessing the computing devices your employees rely onĮnsure complete audit history by documenting your remote session along with the other communication points made when resolving a ticketĮxtend the capabilities of your service desk, allowing you to provide better service to your employees GoTo support is here to help Browse help articles, video tutorials, user guides, and other resources to learn more about using. SWSD allows integration with LogMeIn Rescue, which gives you the ability to remotely access computers. Hovering in the Actions column on the computer index page.Ĭonnecting directly to a specific computer, via the Remote Support tab. Navigate to Setup > Integrations > Remote Support.Įnter Company ID and PSK you acquired in Step 1.Īfter you have successfully completed the steps above, you can begin a remote session by: If you do not have a LogMeIn account, you can register for a free trial at. Enable LogMeIn Central Integrationīefore moving forward, contact your company's LogMeIn support contact to acquire your Company ID and PSK (secure key). ![]() SWSD offers integration with LogMeIn Central for providing remote assist support. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. GoTo support is here to help Browse help articles, video tutorials, user guides, and other resources to learn more about using Pro. Your device must meet the requirements shown in the store listing. GoTo support is here to help Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Connect. They are LogMeIn Central and LogMeIn Rescue. Install LogMeIn for Android 2 directly to your device from Google Play. For information about other GoTo products, such as Rescue, GoToMeeting, or GoToConnect, please visit the GoTo Support Center.LogMeIn has two separate applications that need to be integrated with SolarWinds Service Desk ( SWSD). This support site provides information about GoToMyPC only.
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